SLA Description

ZiaSpace Hosting recognizes that network availability is critical to Server Colocation customers. ZiaSpace Hosting backs its commitment and focus on operational excellence and reliability by providing a network uptime guarantee of 99.95% for Server Colocation customers. The network is comprised of the Local Area Network (LAN) in the data center and the ZiaSpace Hosting backbone.

Credits

If in any given calendar month, inaccessibility to your server for more than 22 minutes is caused solely by either the ZiaSpace Hosting data center LAN or the ZiaSpace Hosting backbone network then ZiaSpace Hosting will credit your account 25% of that month's Service Fees.

Exclusions

This guarantee excludes (a) scheduled maintenance windows, (b) planned service outages, including emergency maintenance (c) local loop faults, and (d) customer-enabled faults.